Question 1

Do you cater to both homeowners and contractors?

Accepted Answer

Yes. We supply tiles for homeowners doing home renovations as well as contractors, developers, and renovation businesses handling residential and commercial projects. Bulk pricing is available for box-quantity orders — get in touch via WhatsApp (016-383 1925) to discuss your requirements.

Question 2

What areas do you serve?

Accepted Answer

We mainly serve Bentong, Raub, and Karak — that's where most of our customers are. But we've also delivered tiles to Temerloh, Genting Highlands, Kuala Lumpur, and other areas when the order quantity makes it worthwhile. WhatsApp us at 016-383 1925 and we'll work something out.

Question 3

Do you supply tiles for construction projects?

Accepted Answer

Yes — we regularly supply tiles for residential and commercial construction projects across Pahang, including Bentong, Raub, Karak, Mentakab, and Kuantan. Volume pricing is available for contractor and developer orders. Reach us on WhatsApp at 016-383 1925 to discuss your project requirements.

Question 4

What tiles does Low Brother Ceramics supply?

Accepted Answer

We supply ceramic tiles, porcelain tiles, floor tiles, wall tiles, kitchen tiles, bathroom tiles, anti-slip tiles, outdoor tiles, and heavy-duty porcelain for carparks and external works.

Question 5

What tiles are best for bathrooms in Malaysia?

Accepted Answer

Porcelain and ceramic tiles are the go-to choice for bathrooms. Porcelain is denser and more water-resistant, making it ideal for wet areas. Anti-slip tiles (rated R10 or higher) are recommended for shower floors and other high-moisture surfaces.

Question 6

What tiles are best for outdoor areas and carparks?

Accepted Answer

Heavy-duty porcelain tiles are the best choice for outdoor areas and carparks in Malaysia. They are weatherproof, UV-stable, have near-zero water absorption, and are built to handle vehicle loads and foot traffic year-round.

Question 7

I'm in Pahang but far from Bentong — can you still deliver to places like Kuantan?

Accepted Answer

For farther locations like Kuantan, delivery is generally only practical for larger contractor or developer orders where the quantity justifies the distance. Individual homeowners in those areas would typically need to arrange their own transport or collection. WhatsApp us at 016-383 1925 and we'll let you know what's feasible for your order.

Question 8

What is your return or exchange policy for tiles?

Accepted Answer

We exchange tiles that arrive with manufacturing defects or visible damage, provided they have not been installed. Bring the affected tiles to our Bentong store and we will arrange a replacement. We recommend inspecting all tiles before laying — exchanges cannot be processed once tiles have been installed.

Question 9

How long has Low Brother Ceramics been operating?

Accepted Answer

Low Brother Ceramics has been operating since 1991 — over 35 years serving homeowners and contractors in Bentong, Pahang and beyond.

Question 10

Can I get expert advice before buying?

Accepted Answer

Absolutely. Get consultation from our experts in-store at our Bentong showroom, or reach us on WhatsApp. We'll help you choose the right tile type, size, finish and pattern for your project.

Tile Shop & Supplier in Bentong, Pahang

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